IN SERVICE POSTPONED
A festival for ladies living that hospitality life
TOWN HALL HOTEL / LONDON
UPDATE ON FESTIVAL PROCEEDINGS
Hello!
First of all THANK YOU if you bought a a ticket to be at L.O.R.’s first festival, IN SERVICE.
It will be a true celebration of the women cultivating change and contributing to the ever growing world of hospitality.
As with any service, opening or event, things can be going so smoothly and then out of nowhere we need to pivot and readjust. A table of 4 all of the sudden becomes a 10, a surprise VIP guest walks in, two team members call out sick, the fire alarm goes off, your bread doesn’t arrive - or in this case, a global pandemic.
Initially I was feeling positive, fearless and excited about pushing ahead with IN SERVICE, but as more news has unraveled I am very concerned we will be in lockdown by the time the 30th comes around. I have no doubt having us all in a room will be inspiring, but given the current state of affairs it is not the socially responsible thing to do.
Therefore, it is with a tinge of sadness, but a huge heap of hope, that
I have made the hard decision to postpone the festival.
Not the C word (cancelled), postponed.
No matter what, IN SERVICE 2020 will happen.
All purchased tickets will be automatically rolled over to the new date, which is lucky considering we are almost sold out :) If you are unable to make the new date, then you are able to apply for a refund or roll the credit over to a future L.O.R. event.
In the meantime, please keep an eye on our Instagram, as we work on bringing you some virtual content to stay connected to L.O.R. and to each other. If you are a business owner or employee and are feeling worried at this time, please reach out -
we are here to help as much as we can.
Together we will all get through this very hard time for our industry. As someone whose entire business is based on events, I am feeling the heat and I know all of you will be too.
BUT! We will get through this.
xx
Natalia
Welcome to L.O.R.’s innaugural all day festival, a celebration of hospitality and the women working in it. At L.O.R. we want to learn more about our industry and make it a better place to work, but we also want to have fun while we’re doing it. We want finance education to be as exciting as wine education and we want ro know how to get ahead in our career.
So we’re hosting a FESTIVAL!
Monday 30 March the wonderful Town Hall Hotel are hosting us for a whole day of talks, workshops, food, pampering and loads of FUN!
What’s happening on the day…
IN CONVERSATION with…
Margot Henderson & Anna Haugh
We are SO excited to be sitting down with these two chefs who are helping shape this industry for the better. Anna Haugh is taking the culinary world by storm, including taking part in the new series of Ready, Steady, Cook! Her Chelsea restaurant Myrtle, takes inspiration from her Irish roots. We’ll be talking favourite haunts, childhood food memories, what she drinks on a night out and the best part about being a chef. Then we’ll sit down with pioneer and unstoppable force of nature, Margot Henderson. Rochelle Canteen is a stalwart for all of us working in the industry. We’ll be asking Margot where she likes to let her hair down, the best part of her job and the parts she wishes she could do less of, how the industry has changed over the years and how it still needs to. Expect food, wine, a little bit of swearing and a whole lot of fun!
*Please note this talk is only included in the tickets WITH lunch.
Gemma Bell & Jill Stein
We’ll be kicking off the day with two incredible women from the industry, Jill Stein (Rick Stein Restaurants) and Gemma Bell (Gemma Bell & Co.). These two hospitality mavens both share a strong front of house background, but over the years have moved off the floor, and into a different role under the hospitality umbrella. Jill was the mastermind behind the decor for all Rick Stein Restaurants, and catapulted herself into a career of interior design alongside their restaurant empire. Gemma Bell moved from floor work into an extremely successful PR and communications career, setting up Gemma Bell & Co. in 2011. Between these two powerhouses, we’ll cover their stories, how to connect with guests through face to face interaction as well as media, what ambiance and design can contribute to a space and so much more!
Sarit Packer & Romy Gill MBE
We are so excited to meet two women who have made major contributions to the world of food and restaurants. Between the two of them they have written four cookbooks, a successful podcast, a new TV show, four restaurants and received a nod from the Queen. We’ll be sitting down with one half of the Honey & Co. conglomerate, Sarit Packer and the much lauded chef Romy Gill discussing their journeys and how they ended up where they are today. We’ll hopefully get some career advice (reckon they will a few good soundbites), why they love this wild and crazy industry and what they are doing to support women entering it.
PANEL TALKS
The struggles of a small food business
Alexis Noble (Wander)
Elizabeth Haigh (Mei Mei)
Freddie Janssen (Snackbar)
Ifeyinwa Frederick (Chuku’s)
Missy Flynn (Bodega Rita’s)
Terri Mercieca (Happy Endings)
Ever wanted to open your own little cafe? How about a sandwich shop? Or maybe even a fully fledged restaurant! Well these ladies have experience doing all of the above. Come and hear from six women making it work in this industry, as a small food business. We’ll be talking the highs, the lows, what they’ve learned over time, how they stay motivated, business lessons they’ve learned the hard way, the best part of owning your own place and marketing your brand.
How to give your team meaning and motivation
Alex Head (Social Pantry)
Amanda Street (Sleep on It)
Ceri Gott (Hawksmoor)
Ella de Beer (Ella de Beer Limited)
Many Yin (Sambal Shiok)
Tobie-Anna Durk (Kelly’s Cause)
Victoria Stewart (Hospitality Speaks)
Recruiting and keeping a team together is one of the most challenging parts of this industry. So how can we keep them motivated? What are you doing for staff welfare? How can you make your working environment the best it can be? Join host Ella de Beer, as she speaks to an inspring panel of experts and business owners, on how they work to give their team meaning and stay motivated.
How to sustainably sustain your restaurant sustainably
Anastasia Emmanuel (Foodchain)
Charlotte Forsdike (Angela’s & Dory’s)
Helen Graham (Bubala)
Imogen Davis (Native)
Katy Ellwood (Sustainable Restaurant Association)
Mary Coote (Natoora)
It is a number one priority for the hospitality industry. Food waste, supply chain, staffing, direct trade agreements and ways to reduce energy and water usage. In this session Anastasia, founder of Foodchain, will be talking to the panel about how they run their restaurants in a sustainable manner, what sustainabiltiy means to them, tips on how YOU can be more sustainable and the long term effects if we don’t make change now.
Food Meditation with Maud De Rohan Willner of Salty Studios
In this 10 minute food meditation session, founder of Salty Studios, Maud will allow us to take a moment to take our minds back to our bodies and focus on the present. After taking one piece of fruit in front of you into your hand, you will be guided through various steps, observing your chosen piece of fruit from every angle. This process enables us to become more mindful about food and the process of eating, and we reflect on where our food comes from as well as how lucky we are to have food on our plate.
For the love of bread
Kitty Tait (The Orange Bakery)
Martha De Lacey (Martha De Lacey)
Here we have three awesome bakers, who are going to share with us some baking myths, tricks, favourite bakeries, how they got started and their favourite loaves to make. PLUS! This session is part TASTING! So each of the bakers will bring along a couple loaves to sample on the day.
Putting yourself out there - communicating your brand and content correctly to guests and the media
Frankie Reddin (A+F Creative)
Jade Coles (The Wing)
Molly Hutchinson (MIAM Consultancy/Meatopia)
Sara Stark (Dishoom)
Sophie Orbaum (Harts Group: Barrafina, Quo Vadis, Parillan, El Pastor, Drop)
Content, content, content - we hear this word all the time. But what does it mean and how does it actually turn into bums on seats? With our panel of experts, we’ll be covering how content strengthens your brand, how to build a community, the difference between PR & marketing, the planning and curating of events, social media and how to talk to the media.
Hospitality as a business and the business of hospitality
Ann Marie Del Bello (Mixd)
Emma Underwood (Darby’s)
Dovile Mazikaite (Davies & Brook)
Olivia Burt (Claridge’s)
Raquel De Oliviera (Andina / Ceviche)
Sam Lee (Temper)
If you LOVE hospitality, than this is the talk for you. Hospitality is a business, but what about the business of hospitality? In this talk we’ll address how all the elements of a restaurant or hotel, need to weave together as one in order for it to work. That means, the numbers matter as much as the candles, the cocktail list is only as good as the staff training, and the table cloths are only worth it if it doesn’t mean sacrfiicing something else in the P&L. We’ll also talk about the art of hospitality, and the difference between being nice and being hospitable.
WORKSHOPS
Me, Myself in Mind with Merly Kammerling
Me, Myself in Mind provides stress reduction and mental health awareness workshops; specifically for businesses and individuals working in hospitality.
You are invited to join us for Be Kind to Mind - a workshop designed to educate those in hospitality on how/why stress manifests and the tools which can help reduce the effects it has on us. We will be exploring the basic signs and symptoms of mental illness as well as the importance of self awareness and rest.
How to make your restaurant more profitable with Pilar Garcia, founder of Pendulo
Pendulo is a cost management system that is designed to make finances easy for independent restaurants and hospitality businesses. Track your margins, keep your costs under control, and know you’re profitable — at a glance.
Managers are employed for their skills on the floor and managing people. Chefs are employed for their skills in the kitchen, to prepare and serve the very best food to customers - but, increasingly, they have to wear the businessman's hat! So they can rise to this challenge, Pilar will host this 45 minute workshop to help owners, chefs and managers understand the practical steps they can take to make their restaurants more successful.
GETTING INTUNE FOR SERVICE - A switched on way to eat, drink and work. (Sponsored by Intune)
Story PR founder, Ailana Kammelmacher will be hosting this session with Hannah Glasson (INTUNE), Bettina Campolucci Bordi (Bettina’s Kitchen), Camille Vidal (La Maison Wellness) and Claire Warner (Aecorn) on how we as an industry can start forming better habits, both in and out of the workplace. In this session, the experts will coach you on how to eat better, drink better and work better so you can be switched on for service, or full of energy on your day off. La Maison Wellness founder, Camille Vidal will also be leading us in a short meditation.
Design, design, design - how layout, aesthetic and branding are key factors to creating your perfect hospitality space
The food and the people are of course the key factors to making a restaurant work. But what about the layout, how many tables you can/should have, the design, branding - so much to think about beyond the kitchen. Join this dream team of design women in branding, architecture and interiors to learn more about how your look can contribute to the success of your space. Hosted by Macki Maconie (Studio Macki), with Rebekka Andrinudottir (Senior Designer at BusbyWebb), Leanne Walsh (Interior design for The Libertines), Alice Webster (Restaurant designer), Racheal Vaughan Jones (Head of Marketing for Jubel).
Making hospitality work for you once you have a family with Emily Acha Derrington, Merly Kammerling and Victoria North
A discussion exploring whether (and how!) it is possible to pursue a career in hospitality whilst opening a new chapter in your life: parenting. As a collective, this trio think the answer to this is a big ‘yes!’ and will be expanding and (hopefully) empowering others in the audience to consider the possibilities and benefits as well as being open regarding the hardship that may come with it.
The business of beer with Melissa Cole
Melissa Cole is a somALEier. She’s an author and absolute connoisseur of ALE things beer. In this session she’ll be hosting a tasting of some of her favourite female brewers out there! Drop in to educate yourself on the ALEmazing world of beer, meet the the unstoppable Melissa and taste the delicious work of these women who are brewing it for the girls!
The Art of the Aperitif with Clotilde Lataille
Probably the most elegant way to wet your whistle before a night out, is the aperitif. A bitter drink, often encouraging the craving for salty foods, hence it’s perfect place at the start of an evening. Join brand ambassador for Pernod-Ricard UK, Clotilde, as she concocts the perfect cocktail to start your night.
MARKET HALL
sponsored by Hawksmoor
TICKETS
IN SERVICE + BREAKFAST £80
Includes breakfast IN CONVERSATION with Sarit Packer, Romy Gill, Gemma Bell and Jill Stein, access to all panel talks, workshops and L.O.R. Market Hall plus goodie bag.
IN SERVICE + BREAKFAST & LUNCH WITH MARGOT HENDERSON & ANNA HAUGH £130
All of the above PLUS a lunch prepared by Town Hall Hotel with wine and interview with Margot & Anna in our In Stories format, talking to them inbetween each course.
A BIG THANK YOU TO ALL OUR SUPPORTERS,
WHO ARE HELPING MAKE OUR FIRST FESTIVAL A SUCCESS!
